For publishing from other web design applications, please refer to their respective user manuals.  If you need further assistance, please contact us describing your question in detail.

Frequently Asked Questions

Q. What are the FTP settings for publishing my website?

A. For your publishing/FTP username, use your domain name, without the .com, .net, or .org extension.  For example, if your domain name was yourdomain.com, your publishing id would be yourdomain.  For your password, use the same password as your primary email address.  The FTP address is simply your www domain, ie, www.yourdomain.com.

Q. I just published my website and everything seemed to work ok.  However, when I go to my website, the default web page still loads.  How do I fix this?

A. Your main page must be named index.html.  Rename your main page and publish your site again.

Q. I just published my website and sometimes viewing my site works, and sometimes it doesn't, especially when I use different PCs or browsers to view it.  What's going on?

A. Sounds like you may have spaces in some of your filenames.  While filenames on our servers are not case sensitive, there are occasionally problems when you have spaces in your filenames.  To ensure that your site will always load correctly, regardless of what system and browser is being used to view it, make sure none of your files or directories have names that contain spaces.

Q. It seems slow or hangs when I publish/FTP to the server.  How do I fix this?

A. Some publishing/FTP programs have a passive transfer (PASV) setting.  Try changing this option in your publishing/FTP program.  If you have a broadband Internet connection such as DSL, your upload speed might be slower than your download speed.  If that's the case, you'll just have to wait while your files are uploaded to our servers.